Terms & Conditions

1. Our Contract

These terms and conditions apply to all services provided by Eco+ Carpet Cleaning. By booking a service with us, you agree to be bound by these terms.

2. Services

We provide professional carpet, upholstery, and rug cleaning services. While we aim for 100% stain removal, some stains may be permanent depending on the fibre type and the age of the stain. We will always inform you of expected results before starting.

3. Client Obligations

To ensure the best results, we ask that you:

• Provide access to the property at the agreed time.
• Provide access to water and electricity.
• Move fragile or high-value items from the areas to be cleaned.
• Inform us of any specific delicate materials or pre-existing damage.

4. Payments & Cancellations

Payment is due upon completion of the service unless otherwise agreed in writing. We accept cash, card, or bank transfer.

If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a £30 call-out fee.

5. Liability

Eco+ Carpet Cleaning is fully insured with Public Liability insurance. We are not liable for:

• Shrinkage caused by lack of ventilation after cleaning.
• Pre-existing damage or wear that becomes more visible after soil removal.
• Issues arising from failure to follow our post-clean drying instructions.