Privacy Policy
Last Updated: July 2026
1. Introduction
Welcome to Eco+ Carpet Cleaning. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
2. Important Information and Who We Are
Data Controller
Eco+ Carpet Cleaning is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact Details
Our full details are:
- Full Name of Legal Entity: Eco+ Carpet Cleaning
- Email Address: hello@ecopluscarpetcleaning.co.uk
- Postal Address: Bournemouth Road, Poole, Dorset, BH14 9HR
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
3. The Data We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, last name, username or similar identifier.
- Contact Data: Includes billing address, service delivery/property address, email address and telephone numbers.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Includes information about how you use our website, products and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To respond to a contact form or request for a free estimate | (a) Identity (b) Contact | Consent / Performance of a contract with you |
| To register you as a new customer and schedule bookings | (a) Identity (b) Contact | Performance of a contract with you |
| To administer and protect our business and this website (troubleshooting, data analysis) | (a) Technical (b) Usage | Necessary for our legitimate interests (for running our business, provision of administration and IT services) |
| To deliver relevant website content and advertisements to you and measure effectiveness | (a) Technical (b) Usage | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business) |
5. Third-Party Sharing
We do not sell, rent, or lease your personal data. We may share your personal data with selected third-party service providers (processors) who help us operate our business, such as:
- Hosting Providers: Render (render.com) which hosts our static site files.
- Analytics and Tracking Services: Google Tag Manager and Facebook Pixel (fully blocked until explicit consent is provided).
- Email / Database Management: To store client entries and execute follow-ups safely.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Specifically, quote and booking enquiry data is retained for a maximum of 2 years after your last contact, after which it is securely deleted or anonymised, unless we have an active contract or ongoing legal obligation to maintain financial audit trails.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data ("the right to be forgotten").
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent at any time.
If you wish to exercise any of the rights set out above, please contact our data privacy manager at hello@ecopluscarpetcleaning.co.uk.